SAIRA Chikankari Cotton Kaftaan

Shipping Zones:

We offer shipping services within India only. We currently do not ship internationally.

Shipping Methods:

We utilize standard and expedited shipping methods depending on the delivery location and customer preferences.

Shipping options and associated costs are displayed during the checkout process.

Processing Time:

Orders are typically processed and shipped within 1-2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time:

Estimated delivery times vary based on the shipping method selected and the delivery location.

Standard shipping typically takes 3-7 business days for delivery.

Expedited shipping options are available for faster delivery, with estimated delivery times ranging from 1-3 business days.

Tracking:

Once the order is shipped, customers will receive a shipping confirmation email with tracking information.

Customers can track their orders using the provided tracking number through our website or the designated courier service's website.

Shipping Charges:

Shipping charges are calculated based on the weight of the order, shipping method selected, and delivery location.

Shipping charges are displayed during the checkout process before payment confirmation.

Free Shipping:

We may offer free standard shipping on orders above a certain order value. The eligibility criteria for free shipping will be clearly mentioned on our website.

Delivery Attempts:

The courier service will attempt delivery to the provided shipping address as per their standard operating procedures.

If delivery is unsuccessful, a notification may be left at the delivery address, and the customer may be contacted to arrange for re-delivery or pickup.

Address Accuracy:

Customers are responsible for providing accurate and complete shipping addresses at the time of placing the order.

We do not take responsibility for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

Shipping Restrictions:

Certain remote or restricted areas may have limited or no shipping services available. Customers are advised to check the shipping availability for their location before placing an order.

Shipping Partners:

We partner with reputable courier services to ensure reliable and timely delivery of orders.

Cash on Delivery (COD):

• COD is available only within India.
• Before selecting COD as your payment method, please verify the serviceability of delivery to your area, as COD has limited reach.
• COD is available for orders with a bill amount of up to Rs. 6,000.
• Please ensure that you enter the correct pin code or contact our customer care executive for assistance when placing a COD order.
• All COD orders are subject to verification by our customer care team, which includes validating details such as Name, Address, Phone Numbers, and Email ID. Cooperation in this process is appreciated, as failure to confirm these details may result in order cancellation.

We're dedicated to making sure you adore our product as much as we enjoyed creating it for you. But if something isn't right, let us know!

Customer Service Contact Information :

• Email : care@krichikankari.com
• Ph: +91-9580239487
• Return address:  Khushboo Rastogi India

 224 New Iradat Nagar

 Sitapur Road

 Opp. Shia P.G. College

Lucknow - 226020 (U.P.) India

Order Cancellation Policy

At KRI Chikankari, we strive to accommodate your needs, including order cancellations. Please review our order cancellation policy to understand how this process works.

Cancellation Timing:

• Orders can only be cancelled before they are dispatched from our warehouse.
• Once an order is dispatched, it cannot be cancelled.
• For prepaid orders that are successfully cancelled before dispatch, the refund will be processed to the customer's original payment method.
• In the case of Cash On Delivery (COD) orders, no refund will be applicable for cancelled orders.

Exchanges:

• We offer exchanges for size or color variations of the same product, subject to availability.
• Please inform us of any exchanges within 3 days of the delivery date.
• Merchandise for exchange must be in unworn, unwashed, un-altered condition with all original tags and labels attached. 
• We request you to capture clear parcel opening videos of your order as customers may be asked to provide photographic evidence of the product received to facilitate the exchange/ return process. Please also capture parcel packing videos while returning your order to avoid any issues during the return process.
• If you wish to exchange a product, please follow the return process mentioned below.
• Exchange products are only shipped once the original product is received back in good condition and passes our quality check.
• In case the replacement product is of a higher value, you will need to pay the price difference in advance.

Returns:

• Customers can return any unworn, unwashed, un-altered or defective merchandise purchased from our online store.
• Please inform us of any returns within 3 days of the delivery date.
• All original tags and labels must be intact and attached to the merchandise.
• Returns must be accompanied by the original invoice or proof of purchase.

Return Process

• Customers can create a return request in one of the following ways:
• Log in to your account on our website and initiate the return through your order history.
• Use the "Returns" link located in the footer of our website.
• Please capture parcel packing videos while returning your order to avoid any issues during the return process.
• Additionally you can also contact our customer care through email or phone to raise a return request.
• Please make sure that your return request is generated within 3 days of the delivery date.
• Once the request has been generated, our team will then arrange a reverse pickup from the delivery address within 2-3 working days.
• Please note that reverse pickup can only happen from the delivery address and pickup address cannot be changed.
• We offer return pickup services in most pin codes throughout India.
• However, please note that not all pin codes are covered.
• If your pin code is not serviceable for return pickup, you will need to arrange for courier services at your own expense.
• We recommend using a reliable courier and sending us the shipping details via email.
• Once the returned merchandise is received and passes our quality check, refunds are processed within 15 business days.
• The refund amount will be credited back to the original payment method used for the purchase.
• In the case of Cash on Delivery payments, refunds will be made through a bank transfer. Customers are required to provide their bank account details for this purpose.

Damaged or Defective Items:

• If customers receive damaged or defective merchandise, they must notify us within 48 hours of receiving the order.
• We request you to capture clear parcel opening videos of your order as customers may be asked to provide photographic evidence of the damage or defect to facilitate the return process. Please also capture parcel packing videos while returning your order to avoid any issues during the return process.

Non-returnable items:

• Certain items such as undergarments, swimwear, and personalized/customized products may not be eligible for return or exchange due to hygiene reasons or customization.
• Merchandise bought on discount is considered as final sale, and hence is not eligible for store credit or exchange.
• Customised or personalised items cannot be returned or exchanged unless they are defective or damaged.

Refunds

We offer two methods of refunds :

• Store Credit:
• Customers may opt for store credit, which can be used towards future purchases on our website.
• The store credit will be in the form of a voucher code redeemable for 1 year from the date of purchase. 
• Account Refund:
• All account refunds are issued via bank transfers, which can take up to 15 business days.
• Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item received is defective or incorrect.

For any additional queries or questions, please reach out to us via Phone/WhatsApp on +91-9580239487 or email us at care@krichikankari.com  and we will get back to you at the earliest.

We are available Monday through Saturday from 11:00 AM to 7:00 PM.